Refund policy

Return & Refund Policy

At Pulse Bridge LLC, every item is made to order and personalized for you. Because of this, our return policy differs from that of a typical retail store. Please read the following carefully before placing your order.

1. Order Cancellation

You may cancel your order for a full refund within 12 hours of purchase, provided production has not yet begun. Once your item enters production, we are unable to cancel it, because personalized products cannot be resold.

To cancel, email support@memivras.com with your order number in the subject line.

2. Personalized Items

Personalized and made-to-order products are not eligible for return or exchange due to buyer's remorse, change of mind, or errors in the information you submitted (misspelled names, incorrect dates, wrong photo uploaded, wrong size selected).

Please double-check your personalization details at checkout. We print exactly what you submit.

3. When We Will Replace or Refund

We will provide a free replacement or a full refund if any of the following apply:

  • The item arrived damaged, defective, or with a printing flaw.
  • You received the wrong item, wrong size, or wrong design.
  • The personalization we printed does not match what you submitted at checkout.
  • Your order never arrived (see our Shipping Policy for lost-package handling).

4. How to Request a Replacement or Refund

Contact us within 30 days of the delivery date at support@memivras.com and include:

  • Your order number
  • A clear photo of the item you received
  • A photo of the shipping label on the package
  • A short description of the problem

We review every claim within 2–3 business days. In most cases you will not be asked to ship the item back — photo evidence is enough.

5. Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer. Original shipping charges are refunded only when the fault is ours.

6. Non-Returnable Situations

We cannot offer a refund or replacement when:

  • The personalization error was made by the customer at checkout.
  • The package was marked delivered but reported missing without a carrier investigation.
  • The delivery address provided was incomplete or incorrect.
  • The claim is submitted more than 30 days after delivery.
  • Minor color variation between your screen and the printed product. Screens display color differently; slight variation is normal and is not considered a defect.

7. Contact

Pulse Bridge LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, United States
Email: support@memivras.com
Phone: +1 505 302 0022
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)