Return & Refund Policy

Last updated: August 20, 2026

At Memivras, operated by Pulse Bridge LLC, every personalized item is made to order using the names, dates, photos, messages, sizes, and other personalization details submitted by the customer.

Please review all information carefully before placing your order.

1. Order Cancellations and Changes

You may request a cancellation or change within 12 hours of purchase, provided production has not yet started.

Once production begins, we cannot guarantee that an order can be canceled or changed because personalized products are created specifically for you and cannot be resold.

To request a change to your:

• Shipping address

• Name, date, or message

• Uploaded photo

• Personalization details

• Product option, color, or size

please contact support@memivras.com as soon as possible and include your order number.

Submitting a request does not automatically cancel or change your order. A cancellation or change is confirmed only after you receive confirmation from our support team.

2. Personalized and Made-to-Order Products

Except where required by applicable law, personalized and made-to-order products are final sale and cannot be returned or exchanged because of:

• Change of mind or buyer’s remorse

• Incorrect names, dates, messages, or spelling submitted by the customer

• Incorrect or low-quality photos uploaded by the customer

• An incorrect size, color, style, or product option selected by the customer

• Personalization preferences entered incorrectly during ordering

• Minor differences between colors shown on a screen and the finished product

Screens and devices may display colors differently. Small variations in color, positioning, or appearance that do not materially affect the product are not considered defects.

This limitation does not apply when an item is damaged, defective, incorrect, lost in transit, or does not match the personalization information submitted with the order.

3. Eligible Replacements and Refunds

We will provide a free replacement or full refund when:

• The item arrives damaged or defective

• The item has a significant printing, embroidery, or manufacturing defect

• You receive the wrong product, size, color, or design

• The personalization we produced does not match the information submitted with your order

• The package is confirmed lost in transit after investigation with the shipping carrier

Depending on the circumstances and your preference, we will work with you to arrange an appropriate replacement or refund.

4. How to Report an Issue

Please contact us within 30 days of delivery at:

support@memivras.com

Include the following information:

• Your order number

• A clear photo of the complete product

• A close-up photo showing the damaged, defective, or incorrect area

• A photo of the shipping label or package

• A brief description of the issue

We normally review claims within 2–3 business days.

In most cases, you will not need to return the item. Clear photo evidence is usually sufficient for us to review your claim.

Please do not return an item without receiving instructions from our support team.

5. Refund Processing

Approved refunds are issued promptly to the original payment method.

After a refund has been issued, it may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

Original shipping charges will be refunded when:

• An entire unshipped order is canceled and approved for a refund

• An order is confirmed lost in transit

• The refund results from an incorrect, damaged, or defective item caused during production or fulfillment

6. Production and Delivery

Each personalized product is made to order.

• Production time: approximately 2–5 business days

• US transit time after production: approximately 5–8 business days

• Total estimated US delivery time: approximately 7–13 business days

Business days do not include weekends or United States public holidays.

Tracking information will be emailed once your order ships. Please allow 24–48 hours for the carrier’s tracking system to display its first update.

Delivery estimates are not guaranteed and may be affected by:

• Peak shopping seasons

• Holidays

• Severe weather

• Carrier delays

• Unexpected transportation disruptions

If we are unable to ship your order within the stated production timeframe, we will notify you and give you the option to accept the revised timeframe or cancel the unshipped order for a full refund.

Once an order has shipped, carrier delays may be outside our direct control. However, our support team will assist with tracking questions and carrier investigations when needed.

7. Lost or Missing Packages

If tracking shows that your package remains in transit beyond the estimated delivery period, please contact us so we can investigate with the shipping carrier.

If the carrier confirms that a package was lost in transit, we will provide a free replacement or full refund.

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and usual delivery locations

• Ask household members or neighbors

• Contact the carrier or local delivery office

• Allow up to three business days in case the package was scanned before final delivery

If the package still cannot be located, contact us so we can assist with a carrier investigation.

Packages marked as delivered are not automatically eligible for a refund or replacement until a reasonable carrier investigation has been completed.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for submitting a complete and accurate shipping address.

If you notice an address error, contact support@memivras.com within 12 hours of purchase.

We will do our best to update the address if production or shipping has not progressed too far. Address changes cannot be guaranteed once production or shipping has begun.

A refund or replacement may not be available when a package is lost, misdelivered, returned, or undeliverable because the customer provided an incorrect or incomplete address.

If reshipment is available, an additional shipping charge may apply.

9. Contact Us

For questions about an order, cancellation, replacement, refund, or personalization, contact:

Memivras / Pulse Bridge LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Email: support@memivras.com
Phone: +1 505 302 0022
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)