Shipping policy
Shipping Policy
Every Pulse Bridge LLC item is made to order, so each shipment has two stages: production time and transit time. The estimates below are for the whole journey.
1. Processing Time
Orders are produced within 2-5 business days of purchase. Personalized items requiring photo editing may take one additional day. Production does not run on weekends or United States public holidays.
You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.
2. Delivery Estimates
| Destination | Transit time after production | Total estimate |
|---|---|---|
| United States | 5-8 business days | 7-13 business days |
| Canada, United Kingdom, Europe | 10-15 business days | 12-20 business days |
| Australia, New Zealand, Asia | 12-20 business days | 14-25 business days |
These are estimates, not guarantees. Peak seasons (November–December, Mother's Day, Father's Day) and carrier delays can extend delivery times.
3. Shipping Rates
Shipping costs are calculated at checkout based on your destination and the contents of your cart. The exact amount is shown before you complete payment.
We currently ship to the United States and to the following international destinations: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.
4. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are set by your local authorities, are not included in our prices or shipping costs, and are the responsibility of the recipient.
If a package is refused at customs or returned because import charges were not paid, we are unable to issue a refund, as the item is personalized and cannot be resold.
5. Tracking Your Order
A tracking number is emailed to you when your order ships. Please allow 24–48 hours for the carrier to register the first scan. If tracking shows no movement for more than 7 business days, contact us and we will open an investigation with the carrier.
6. Incorrect or Incomplete Addresses
Please check your shipping address carefully at checkout. If you notice an error, email us within 12 hours of ordering and we will correct it if the item has not yet shipped.
We are not responsible for packages delivered to an address entered incorrectly by the customer. Packages returned to us for this reason can be reshipped once the customer pays the new shipping cost.
7. Lost, Stolen or Damaged Packages
Not delivered: if tracking shows no delivery 15 business days past the estimated date, contact us and we will send a free replacement or issue a full refund.
Marked delivered but missing: please check with neighbors and your local carrier office first, as packages are sometimes scanned early. If it does not turn up within 3 business days, contact us and we will file a carrier claim on your behalf.
Arrived damaged: send us photos of the item and the shipping box within 30 days of delivery and we will ship a free replacement. See our Return & Refund Policy for details.
8. Split Shipments
Orders containing several items may be produced at different times and arrive in separate packages at no extra cost to you. Each package has its own tracking number.
9. Contact
Pulse Bridge LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, United States
Email: support@memivras.com
Phone: +1 505 302 0022
Support hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)